INFORMATION ON THIS WEBSITE
The information provided on this website is for general informational purposes only. This website, and any information contained in it, is not, and under no circumstances is to be construed as, an invitation to make an investment in any funds (“Funds”) advised by Polar, nor does it constitute a public offering, solicitation or an offer to sell the Funds or buy or sell any other securities. It should not be relied upon when evaluating the merits of a potential investment in any securities. Performance data represents past performance and is not indicative of future performance.
Applications for the Funds will only be considered on the terms of the applicable offering memorandum and access to information about the Funds is limited to eligible investors who, among other requirements, qualify as accredited investors within the meaning of their respective local laws.
Facts and information provided on this website are believed to be accurate at the time they are posted. Although every effort has been made to ensure that the material contained herein is accurate, Polar does not guarantee its accuracy or completeness. Changes may be made at any time to the information on this website without prior notice. As such, Polar and its affiliates do not accept responsibility for any loss arising from the use of, or reliance on, the information contained herein.
Information Collected, Purpose and Consent
Polar collects Personal Information from Polar Clients and Fund Investors and potential clients and investors in order to provide services in connection with an investment in a Polar Fund and/or Polar Managed Account, to fulfill legal and regulatory obligations and for any other purpose to which a Polar Client or Fund Investor may consent in the future. Most of the information Polar collects comes directly from Polar Clients and Fund Investors through: the subscription process; client transactions; and meetings and telephone conversations with Polar Clients and Fund Investors. Typical data retained for each Polar Client and Fund Investor includes, but is not limited, to: address, financial information, date of birth, banking information, marital status and social insurance number. The information is collected and maintained in order to give Polar Clients and Fund Investors the best possible service and allow Polar to establish the client’s identity, comply with “know your client” requirements, protect from error and fraud, comply with the law and assess suitability for Polar’s investment products and services. Polar will limit the collection of Personal Information to that which is necessary for the identified purposes.
Disclosure, Retention and Accuracy
Although Polar will seek to limit the collection of Personal Information, Polar may disclose Polar Client and Fund Investor Personal Information to third parties, when necessary, in connection with the services we provide related to their subscription in Polar Funds, including:
- to financial service providers, such as banks and others used to finance or facilitate transactions by, or operations of, a Polar Client or Fund Investor;
- to other service providers, as necessary, such as accounting, legal or tax preparation services;
- taxation and regulatory authorities and agencies including to applicable securities regulatory authorities; and
- to identified third parties authorized by a Polar Client or Fund Investor (e.g. accountants, financial adviser, financial institution, beneficiaries).
Polar will retain Personal Information for the period of time necessary to fulfill the purposes for which the Personal Information was collected and the period of time required by law, including such period as may be required under Polar’s Record Retention Policy. Personal Information no longer required to fulfill the identified purposes will be destroyed, erased or made anonymous in a secure manner.
Subscribers in Canadian Polar Funds should be aware that the Canadian Polar Funds are required to periodically file reports with securities regulatory authorities, setting out the subscriber’s name and address, the class and series of units issued, the date of issuance and the purchase price of units issued to the subscriber.
Polar will endeavor to ensure that Personal Information will be as accurate, complete, and up-to-date as is necessary to fulfill the purposes for which it is to be used. We ask that you keep us up to date by promptly notifying us of any changes.
Polar will take reasonable physical, electronic and procedural safeguards to protect all Personal Information against loss or theft as well as unauthorized access, disclosure, copying, use or modification by security safeguards appropriate to the sensitivity of the information. Access to personal information will be restricted to Polar Employees who have a need to know such information, when possible. All of Polar’s Employees are subject to confidentiality requirements to ensure that confidential information is not inappropriately utilized or divulged to any other person, except as required.
Openness, Access and Recourse
Polar will make readily available to individuals specific information about its policies and practices relating to the management of Personal Information.
Upon written request, Polar Clients and Fund Investors may access the Personal Information Polar holds to review the content and accuracy. Access to requested information will generally be provided within 30 days of the request being made. If Polar Clients and Fund Investors require more information, or have concerns, regarding Polar’s personal information management please contact Polar’s Privacy Compliance Officer at Polar Asset Management Partners Inc., 401 Bay Street, Suite 1900, PO Box 19, Toronto, ON M5H 2Y4 or 416-367-4364.
MAKING A COMPLAINT
Please feel free to contact us via telephone (416-367-4364) or by mail with your questions or comments. If you have a complaint we invite you to speak to the Chief Compliance Officer or to submit the details of your complaint in writing at the following address:
Polar Asset Management Partners Inc.
401 Bay Street, Suite 1900
P.O. Box 19
Toronto, ON M5H 2Y4
In order to allow us to analyze your complaint, please include the following details when you contact us:
- Your name, contact information, and account number as well as the particular circumstances and details of your complaint, including all relevant dates.
- All relevant documentation, including details of meetings and/or discussions following those meetings that might clarify the situation.
We will acknowledge the receipt of your complaint in writing within 5 business days, giving you information about Polar’s complaint process, the steps to take your complaint to OBSI, contact information for OBSI and any other options available to resolve the complaint. We will strive to address your concerns and settle your complaint fairly and quickly.
We will contact you in writing at the latest 90 days after our investigation begins detailing the results and conclusions of our inquiry as well as the options available to you if the problem has not been resolved to your satisfaction.
If you are an investor in one of the funds managed by Polar purchased through an investment advisor at a securities dealer, the responsibility for suitability of investments rests with that securities dealer. Therefore, in such cases, you must contact them with respect to any complaint you have about your investment.
STATEMENT OF POLICIES
Polar is registered under applicable securities legislation as an investment fund manager, portfolio manager and exempt market dealer.
A person or company is connected to another person or company, if due to its relationship with such person, a prospective purchaser of securities of the person or company might question the other person or company’s independence from the first person or company. Canadian securities laws require securities dealers and advisers, when they trade in or advise with respect to their own securities or certain other issuers to which they, or certain other parties related to them, are related or connected, to do so only in accordance with particular disclosure and other rules. Polar manages and/or advises the following Polar Funds which are distributed in Canada: Polar Long/Short Fund (Canada), Polar Long/Short Fund (Canada-I), Polar Multi-Strategy Fund (Canada), Polar Multi Strategy Fund (Canada-I), Polar Micro-Cap Fund and Polar Opportunities Fund (Canada) LP (collectively, the “Canadian Polar Funds”) and as such the Canadian Polar Funds may be related or connected issuers of Polar. Polar may, from time to time, advise its clients with respect to the purchase and sale of Canadian Polar Funds or any other issuers which may, from time to time, become related and/or connected issuers, but will only do so if: (i) it discloses the relationship or connection to the Canadian Polar Fund; (ii) it considers the purchase or sale to be in the clients’ best interests; and (iii) the purchase will not give rise to a duplication of advisory or management fees.
ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT (AODA)
Polar is committed to providing an accommodating and inclusive environment for all individuals including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.
Polar has developed a Multi-Year Plan and certain policies and procedures to meet our obligations under the AODA. Our Multi-Year Plan and Accessibility policies are available for your review.
To review a full version of Polar’s Acessibility policies, please click here
To review Polar’s Multi-Year Plan, please click here
Clients who wish to provide feedback on Polar’s on the services provided to clients with disabilities can access Polar’s Client Feedback form here.
Should you wish to access these documents in a different format, please contact: Susan Rumble, (416) 369-4476, email@example.com